devash on "PSA (maybe) npower."
They're awful. We moved into a new rental property last November and immediately switched supplier as we knew how bad they are and and they still haven't sent us the correct final bill.
View Articleitstartedwithakona on "PSA (maybe) npower."
As above, npower are an awful, awful company to deal with.I could write a small book on my ongoing saga with them but as an example; I've lost count of the number of times I've had threatening...
View Articlecurvature on "PSA (maybe) npower."
I'm still paying for an account that was closed 2 years ago. Utterly useless and with the most aggressive customer service department I have ever dealt with.As for the Energy Ombudsmen they were a joke...
View Articlenjee20 on "PSA (maybe) npower."
I also know someone who used to work there (comparatively senior) and apparently randomly changing DDs and intentionally overcharging customers was commonplace. Quality.
View Articledooosuk on "PSA (maybe) npower."
but they've just reduced my leccy rate by a third as an existing customer. Presumably because you weren't on their cheapest tariff and have been overpaying. When did you last switch or check you were...
View Articlewrightyson on "PSA (maybe) npower."
I did say maybe.... They are actually top of the uswitch list when I did a comparison. I do keep a close eye on things though so I've never been overcharged etc. Anyhow move on...
View Articlematt_outandabout on "PSA (maybe) npower."
Run. Away. Now.We are 2yrs in on trying to leave - and then reactivating accounts at old addresses, sending random bills to random addresses, promising to solve the issues, and then doing bugger...
View Articlecraigxxl on "PSA (maybe) npower."
I wouldn't touch them with yours!Like wise. I was a customer once and will never be again. They are the energy equivalent of Vodafone. As with others on here I was overcharged, my direct debits kept...
View Articlemrhoppy on "PSA (maybe) npower."
They're a shower of shit. They've got several hundred pounds of ours from overcharging us, they've promised to pay it back at least 4 times but haven't. We complain, they give us a complimentary...
View Articlebluearsedfly on "PSA (maybe) npower."
Can I just thank the hive for this thread as we are due to move this week and was set on going to npower as uswitch had them as cheapest for the area. Any other ideas or just pick the next cheapest in...
View Articlematt_outandabout on "PSA (maybe) npower."
Use moneysavingexpert - they rate customer service as well as price.
View Articlefootflaps on "PSA (maybe) npower."
Just moving to GB Energy as they were the cheapest when I looked the other week....
View Articlesharkbait on "PSA (maybe) npower."
I would rather sit in darkness than buy electric from nPower, as has already been said, incredibly aggressive. Been with GB Energy a couple of months now.
View Articledrlex on "PSA (maybe) npower."
To borrow from Peter Cook, nPower are about as much use in customer service as a one-legged man at an ar$e-kicking party. No issues with Scottish Power for both Gas & electricity (despite being...
View ArticleKryton57 on "PSA (maybe) npower."
Op is correct - np owner offering me £100 cheaper than Sottishpower whom I've been with for 3 years with excellent customer service, who are offering me next years fixed at £100 cheaper than last year....
View Articlejonah tonto on "PSA (maybe) npower."
npower have just been fined £26million for mistreating customers. apparently this money is going to be used to reimburse said customers
View Articlematt_outandabout on "PSA (maybe) npower."
I'm still waiting on the (laughable) £50 they promised me....
View ArticleBlackhound on "PSA (maybe) npower."
Besides all the above they had interesting tax arrangements - nothing to UK PLC. I left a few years ago and still paying less than I was. Went to Flow Energy who pay UK tax.
View Articledooosuk on "PSA (maybe) npower."
GB Energy here to. Been with them 6mths and they've been great. Customer service very helpful when setting up account initially.
View Articlebrakes on "PSA (maybe) npower."
npower overcharged me last year to the tune of £750 and despite their website suggesting I can get a reimbursement they have so far offered me nothing.
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